Fair Go Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Fair Go Casino. Please read them carefully before creating an account, depositing funds or playing any game.
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1. About these Terms & Conditions
These Terms & Conditions form an agreement between you and the operator of Fair Go Casino. They apply to your use of the website, mobile services, games, account features, payment functions and any other services made available through the site. By accessing the site, registering an account or using any service, you confirm that you have read, understood and accepted these terms.
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Additional rules may apply to particular games, promotions, payment methods, competitions or other features. Where additional rules are displayed, they form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific rule, the specific rule will generally apply to the relevant feature, unless the information states otherwise.
You are responsible for checking the current version of these terms before using Fair Go Casino. The operator may update, replace or amend these terms when reasonably required, including to reflect changes to services, technology, business arrangements or applicable legal requirements. Continuing to use the site after an update is published may indicate your acceptance of the revised terms.
Your responsibilities
- Read and follow these Terms & Conditions and any game-specific rules.
- Provide information that is accurate, complete and kept up to date.
- Use the website only for lawful purposes and in a manner that does not harm, disrupt or misuse the service.
- Protect your account credentials and notify the operator promptly if you believe your account has been accessed by another person.
- Make your own decisions about whether gambling is suitable for you and seek independent assistance if gambling is causing concern.
These terms are intended to operate alongside any rights you may have under applicable Australian consumer protection laws. Nothing in these terms is intended to remove or limit a right or remedy that cannot lawfully be excluded.
2. Account registration, eligibility and verification
You must satisfy all eligibility requirements that apply to Fair Go Casino and to your location before using real-money services. You must not register or play if online gambling is unlawful where you are located. You are responsible for understanding the laws that apply to you and for ensuring that you are permitted to use the service.
When opening an account, you may be asked to provide personal and financial information. This information must be truthful, current and provided for your own account. You must not register using another person's identity, create an account on behalf of another person, or allow another person to use your account. An account is intended for the individual who completed the registration process.
Identity and account checks
The operator may carry out identity, age, location, payment, fraud and financial crime checks. You may be asked to provide documents or other information needed to complete those checks. Requests may be made when you register, before certain transactions, when account activity changes, or whenever verification is reasonably required.
If information cannot be verified, is inconsistent, or is not supplied within a reasonable period, access to some or all account features may be restricted. Transactions may be delayed, declined or reviewed while checks are completed. Any action taken will be handled in accordance with applicable requirements and the operator's internal procedures.
Account security
- Choose a strong password and keep it confidential.
- Do not share your login details, payment credentials or verification information with anyone.
- Log out when using a shared or public device.
- Tell the operator as soon as possible if you suspect unauthorised access, identity misuse or unusual account activity.
- Do not use technical tools, automated systems or software designed to interfere with account security or game operation.
The operator may refuse an application, limit account access or close an account where this is reasonably necessary for security, compliance, responsible gambling, fraud prevention or other legitimate operational reasons. Any remaining balance will be considered in accordance with applicable law and the circumstances of the account.
3. Deposits, games and withdrawals
You may use only payment methods that are available through Fair Go Casino and registered in your own name, unless another arrangement is expressly approved. You must have the legal right to use the payment method and sufficient authority over the funds. Payments made using another person's card, account or financial instrument may be declined or subject to additional review.
You should check all transaction details before confirming a deposit or other payment. A transaction may be refused, reversed or held for review where it appears incorrect, unauthorised, suspicious or inconsistent with these terms. You remain responsible for any fees, charges or obligations imposed by your bank, payment provider or other financial institution.
Playing games
Games must be used for personal entertainment and not for commercial, professional or unlawful purposes. Before starting a game, review the rules, stake information, result information and any conditions displayed for that game. Where a game uses random outcomes, results are determined by the relevant game system and its rules. Past results do not predict future results, and no strategy can guarantee a particular outcome.
You should check that your device, internet connection and software are working properly before playing. If a game is interrupted by a technical fault, connection failure or other event outside reasonable control, the operator may investigate the relevant activity and take the action permitted by the game rules and applicable law. You should not attempt to exploit an error, incorrect display or system fault.
Withdrawals and account balances
Withdrawal requests may be subject to identity verification, payment checks, account review and any conditions shown when the request is made. The operator may return funds through an approved method and may require additional information before processing a request. A withdrawal may be declined or adjusted where funds are linked to an unauthorised payment, prohibited activity, an error or a breach of these terms.
You should review your account balance and transaction history regularly and report any apparent error promptly. If the site credits funds to your account by mistake, those funds remain subject to correction. You must not use or withdraw money that you know, or reasonably suspect, was credited in error.
Any promotional offer, reward or bonus is subject to its own displayed conditions. Those conditions may explain eligibility, qualifying activity, expiry, contribution rules and any restrictions. You should read the relevant offer terms before participating. If an offer conflicts with applicable law, the offer may be withdrawn, amended or made unavailable.
4. Responsible gambling, privacy and acceptable use
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or substances, or trying to solve financial problems.
Safer gambling tools
Fair Go Casino may provide tools and support options designed to help you manage your play. Depending on availability, these may include deposit controls, activity information, breaks, account restrictions or self-exclusion. Use the available responsible gambling features if you want to reduce or stop your gambling. You can also seek independent help from an appropriate Australian support service or professional adviser.
If you request a gambling restriction or self-exclusion, do not attempt to open another account or use another person's account to continue playing. The operator may take steps to identify and restrict related accounts where permitted. Responsible gambling requests may affect access to services and may not be reversible immediately.
Privacy and communications
Personal information is handled in accordance with the Fair Go Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, manage accounts, process payments, verify identity, prevent fraud, maintain security, meet legal obligations and communicate with you about the service. You should review the Privacy Policy for further information about collection, use, storage and disclosure.
You must not use Fair Go Casino to upload, transmit or distribute material that is unlawful, threatening, defamatory, misleading, abusive, invasive of privacy, harmful to others or likely to damage the site. You must not introduce malicious code, interfere with site operations, bypass security controls, scrape information without permission, manipulate games or use the service to facilitate fraud or money laundering.
5. Suspension, closure and general legal information
The operator may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, used an unauthorised payment method, engaged in prohibited conduct, created a security risk, or where action is required for legal, regulatory, responsible gambling or operational reasons. Site features may also be withdrawn, changed or temporarily unavailable.
You may request closure of your account through the available account or support channels. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, misuse of the site or compliance with these terms. If you want to stop gambling, consider using a responsible gambling restriction or self-exclusion option rather than simply closing the account.
Site content and availability
The operator takes reasonable steps to keep information on the site current, but information may contain errors, omissions or temporary inaccuracies. Game availability, payment options, features and content may change without notice. To the extent permitted by law, the operator does not guarantee that the site will always be available, uninterrupted, secure, error-free or suitable for every device or purpose.
You are responsible for your device, internet connection, software and any costs charged by your telecommunications or service provider. You should maintain appropriate security software and keep your device and browser updated. The operator is not responsible for loss caused by your failure to protect your account or equipment, except where liability cannot lawfully be excluded.
Questions and complaints
If you have a question, notice an account issue or wish to make a complaint, use the support or contact options made available on the Fair Go Casino website. Provide enough information for the matter to be reviewed, while avoiding unnecessary disclosure of sensitive personal or payment information through unsecured channels.
These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the site, subject to any mandatory rights or protections available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
