Responsible Gaming

Limits work best when they are chosen before gambling begins. A limit can help you make decisions calmly rather than reacting to wins, losses or the excitement of a session. Consider setting both a money limit and a time limit. Your budget should be realistic, affordable and based on what remains after your regular living costs.

Practical ways to stay in control

1. Decide the maximum amount you are prepared to lose during a session or over a set period.
2. Decide how long you will play and use a reminder to stop when that time has passed.
3. Set deposit, spending or loss limits where those tools are available on your account.
4. Take regular breaks away from the screen and do something unrelated to gambling.
5. Avoid chasing losses by increasing bet sizes or returning immediately after a losing session.
6. Withdraw money you do not intend to use for further play, where the available account process permits.
7. Review your gambling activity regularly and reduce your limits if your circumstances change.
8. Use time-out, account closure or self-exclusion options if you need a complete break.

Limits may take time to apply or may work differently depending on the account feature. Read the information shown when you select a control, and contact the available customer support channel if you need help understanding how it works. A limit should not be changed simply to continue gambling after you have reached it.

If you choose self-exclusion, treat it as a firm decision to stop gambling. Do not open another account, use another person’s account or ask someone else to place bets for you. These actions can increase risk and may breach applicable account rules.

Support is available for people experiencing gambling harm, as well as family members and friends. You can contact a gambling counsellor, community health provider, financial counsellor or other qualified support service in your area. These services can help with a plan to stop or reduce gambling, manage financial stress, understand triggers and rebuild day-to-day routines.

You can also speak with your general practitioner or another health professional about the effect gambling is having on your wellbeing. If gambling has contributed to severe distress or you feel unable to keep yourself safe, seek urgent assistance from local emergency services or a crisis support service.

Protect your account and personal information

• Keep your password, verification information and account access details private.
• Do not allow another person to use your account or place bets on your behalf.
• Use a secure device and connection, and sign out when you finish using a shared device.
• Tell the available support team promptly if you notice activity you do not recognise.
• Keep your contact and payment information current where required for account management.
• Do not gamble on behalf of a person who is self-excluded or has asked you to control their gambling.

Age and personal responsibility

Online gambling is only for adults who meet the applicable age and identity requirements. Young people should not access or use a gambling account. Parents and carers should take reasonable steps to keep gambling accounts, devices and payment methods away from children and other unauthorised users.

Fair Go Casino may provide responsible gambling tools and account controls, but these tools are most effective when combined with your own decisions and, where needed, professional support. Gambling outcomes cannot be guaranteed, and no tool can remove the financial risks of gambling entirely. If you decide that gambling is no longer right for you, stop using your account and choose the strongest available break or exclusion option.