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Privacy Policy
This Privacy Policy explains how Fair Go Casino handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains your privacy choices and how to request access, correction or deletion of your information.
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Information we may collect
To provide an online casino service, Fair Go Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the actions you take and the checks that must be completed before certain activities can be provided. We aim to collect information that is reasonably needed for the relevant purpose.
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Account and contact information
When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also receive information you provide when you contact support, take part in account-related communications or ask us to help with a service issue. Some information may be needed to keep your account accurate and to communicate with you about account activity.
Identity and verification information
We may request identity or age verification documents and related information where this is needed to confirm that an account belongs to the person using it, to help prevent fraud, or to meet applicable legal and compliance obligations. Verification information can include document details, images, information about your identity and records of checks carried out. We handle these materials carefully and only use them for appropriate account, security and compliance purposes.
Payment and transaction information
When you deposit, withdraw or otherwise use a payment feature, we may handle transaction records, payment method information, account activity, amounts and related status information. Payment providers may process certain payment details directly. We may receive enough information to confirm and record a transaction, provide account support, detect unusual activity and meet record-keeping obligations. We do not need to use payment information for purposes unrelated to the transaction or account service.
Device, usage and cookie information
When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how features are used. We may also record security events, login activity and error information. This information helps us operate the website, maintain security, understand technical problems and improve the user experience.
How we use information
Personal information is used for clear and reasonable purposes connected with operating an online gambling service. Depending on the circumstances, we may use information to create and administer your account, provide requested features, process transactions, respond to enquiries and communicate important service information.
- To create, verify, maintain and secure your account.
- To confirm your identity, age and eligibility where checks are required.
- To process deposits, withdrawals, payments and other account transactions.
- To monitor activity and help identify fraud, misuse, unauthorised access and other security risks.
- To meet legal, compliance, responsible gambling, accounting and record-keeping obligations that apply to the service.
- To provide customer support, investigate questions and resolve complaints or technical issues.
- To maintain, test and improve the website, games, account tools and related services.
- To send service messages, including security notices, account updates and information needed to administer your account.
- To send marketing communications where permitted and where you have provided consent or another appropriate permission.
Some information may be used in an aggregated or de-identified form for reporting, service improvement, security analysis and business planning. Information is not treated as de-identified where it can reasonably be used to identify you. We do not use personal information for a new purpose that is unrelated to the original reason for collection unless this is permitted, reasonably expected or otherwise appropriately authorised.
Service providers and sharing
Information may be shared with carefully selected providers that help operate the service. These providers may support payment processing, identity verification, fraud prevention, website hosting, technology, communications, customer support, security, analytics or professional services. They should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.
Information may also be disclosed where reasonably necessary to protect users, prevent unlawful activity, investigate suspected fraud or security incidents, respond to lawful requests, or meet applicable legal and compliance requirements. We do not disclose personal information simply because it is convenient to do so. If business arrangements change, information may be transferred as part of that change, subject to appropriate privacy protections.
Cookies and online technologies
Fair Go Casino may use cookies and similar technologies to make the website work, remember selected settings, support account functions, maintain security and understand how visitors use the site. Some cookies are necessary for core features, such as keeping an account session active or helping protect against suspicious activity. Other cookies may help with performance, preferences, analytics or relevant communications.
Cookies are small files or values stored on your device by your browser. They can usually be controlled through your browser settings. You may be able to block, delete or receive a warning about cookies, although changing these settings may affect the operation of account features and other parts of the website. Information already collected through cookies may still be handled where it is needed for security, records, support or other legitimate service purposes.
The website may also use technical logs, pixels, tags or similar tools for security, performance and service measurement. These tools are used in line with the purposes described in this policy and are not intended to collect more information than is reasonably necessary for those purposes.
Your privacy rights and choices
You may have rights and choices concerning personal information held about you. These rights can depend on the nature of the request, the information involved and requirements that apply to the service. We will consider each request fairly and may need to confirm your identity before providing information or making changes, especially where an account or another person’s privacy could be affected.
How to make a request
To exercise your data rights, email support@fairgo-casino-aus.top. In your message, explain what you are requesting and provide enough information for us to understand and assess it. You may use this address to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing communications.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
- Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or requirement to retain it.
- Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.
Withdrawing marketing consent will not usually affect service messages needed to operate or secure your account. It also does not automatically remove information that must be retained for security, transaction records, dispute handling, fraud prevention or legal and compliance purposes. If information is deleted or access is restricted, some services may no longer be available or may require additional checks.
Some records must be kept for a period required by law even after an account is closed. This can include identity, verification, transaction, communications, security and account records. Where continued retention is required, we will keep the information for the required purpose, limit its use and protect it from unnecessary access. Once the applicable retention requirement ends, information will be deleted, anonymised or securely disposed of where appropriate.
Security, storage and policy updates
We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account details confidential and contact support promptly if you believe your account has been accessed without permission.
Personal information may be stored or processed by service providers in locations outside Australia where this is needed to operate the website or provide supporting services. When information is handled by another provider, appropriate steps should be taken to require secure handling and use consistent with the relevant service purpose. Access to information is limited to people and providers who need it for their role.
Children and account information
The services are intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from people who are not eligible to create or use an account. If you believe information has been provided by an ineligible person, please contact support@fairgo-casino-aus.top so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review it from time to time so you understand how information is handled. If a change is significant, additional notice may be provided where appropriate.
If you have a privacy question, want to exercise a data right or believe your information has not been handled appropriately, contact support@fairgo-casino-aus.top. We will review your request and respond in accordance with the information available and requirements that apply.
