Betting Rules

Before you place a bet

Before confirming a bet, check that the correct account, game, event and selection have been chosen. Review the stake and any displayed return or payout information carefully. The information shown on screen may vary depending on the game, market, selected options and applicable rules. A displayed return is not a guarantee that the bet will be settled in that amount if the bet is later found to be affected by an obvious error, void condition or other rule that applies.

A bet is normally processed using the information received by the Fair Go Casino system. If there is a delay, interruption, connection problem or failure before confirmation, do not assume that the bet was accepted. Check your account history or bet record before trying again. Repeated attempts may result in more than one accepted bet if the original request was processed despite the interruption.

Accepted bets and account records

Accepted bets should appear in your account history or another relevant record. You should check this information promptly and raise any apparent error through the support options shown on the website. Keep your own records of important bets, including the date, stake, selection and confirmation details. Account records may be used when investigating a dispute, subject to applicable privacy and record-keeping requirements.

Where prices or odds are displayed, they may change before a bet is accepted. The price used for settlement will be the price recorded when the bet was accepted, unless the specific rules for that market state otherwise. If a bet is submitted after a price change, the system may request confirmation of the new price or may decline the bet.

Errors and technical issues

Occasionally, an obvious error may affect a price, game description, result, payout calculation or other information. An obvious error can include a clear typographical mistake, an incorrectly displayed price, a technical fault or information that is plainly inconsistent with the relevant game or event. If an obvious error is identified, Fair Go Casino may correct the error and treat the bet according to the corrected information or the applicable rules. Where appropriate, a bet may be voided and the stake returned.

If a technical problem affects a game, bet, result or account record, Fair Go Casino may pause the affected activity while the issue is reviewed. Bets may be cancelled, adjusted or settled using reliable records and the rules that apply to the affected activity. You must not take advantage of a known error or technical fault. Any attempt to do so may result in account review and action under the applicable account terms.

Your account balance and transaction history are the primary records for stakes, returns, adjustments and other account activity. You should check them regularly and report any unexplained transaction or settlement issue as soon as possible. A payment or account adjustment may be reviewed if it appears to have resulted from an error, duplicate transaction, reversed payment, unauthorised activity or breach of the applicable terms.

Fair Go Casino may request information needed to verify your identity, confirm account ownership, assess payment activity or meet legal and security obligations. You should respond accurately and within any timeframe provided. Restrictions may remain in place while a review is being completed. Do not create additional accounts or attempt to avoid a restriction while an account matter is under review.

Disputes and complaints

If you disagree with a bet record, game result or settlement, first review the relevant game or market rules and your account history. If the issue remains unresolved, raise it through the support or complaints process available on the website. Include enough information to identify the matter, such as the relevant date, game or market, stake, selection and confirmation record. Do not include unnecessary sensitive information.

A dispute may require a review of system logs, transaction records, game data, event information and other relevant material. The review will be conducted in line with the applicable terms, privacy information and legal requirements. If a correction is required, the account record may be adjusted. Nothing in these Betting Rules removes any rights or protections that apply to you under Australian law.

Play responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set personal limits before you play and only use money you can afford to lose. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to solve financial problems.

• Decide your spending and time limits before starting.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from essential household spending.
• Use any account controls, limits, time-outs or self-exclusion options available on the website.
• Ask for support if gambling is becoming difficult to control.
• If you are concerned about someone else's gambling, seek appropriate independent help and avoid sharing your account.

You can stop using your account at any time by following the account control or self-exclusion instructions available on the website. If you need help understanding these options, use the available support channels. Fair Go Casino may also apply restrictions or take other action where this is required by law, the account terms or responsible gambling procedures.

These Betting Rules are general information and do not replace the specific rules displayed for an individual game, market or betting activity. Read all relevant information before placing a bet, keep your account secure, and play only when you are legally permitted and able to do so responsibly.